Shipping Details

At Summit Flow, we believe that fast, dependable delivery is an essential part of your recovery and wellness journey. When you order support gear—whether it’s a stabilizing back brace or emergency first aid kits—you need your items delivered promptly and without hidden fees. That is why we offer simple, transparent, and completely free shipping on every single order delivered within the contiguous United States.

Order Processing & Fulfillment

  • Processing Time: All orders are processed, packed, and prepared for shipment within 1 to 2 business days (Monday through Friday, excluding standard federal holidays).

  • Same-Day Cutoff: Orders placed before 12:00 PM EST on a business day are prioritized for same-day processing whenever possible. Orders placed over the weekend or on public holidays are processed on the following business day.

  • Order Verification: To prevent fraud and ensure accurate delivery, orders requiring address verification or payment confirmation may take an additional business day to process.

Shipping Rates & Carrier Partners

  • Contiguous United States: Standard shipping is 100% free with no minimum purchase required, no hidden handling fees, and no promo codes needed at checkout.

  • Carriers: We partner with trusted national logistics providers including the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx to ensure your package arrives safely. The optimal carrier is selected automatically based on the size, weight, and destination of your package.

  • Transit Times: Standard free delivery typically takes between 3 to 7 business days once dispatched, depending on your geographic location relative to our distribution hubs.

Order Tracking & Status Updates Once your package is scanned into the carrier's network, an automated email containing your tracking number and a direct link to track your shipment will be sent to the email address provided at checkout. Please allow up to 24 hours after receiving your shipping confirmation for the tracking link to update with active transit checkpoints.

Delivery Exceptions & Address Changes

  • Address Accuracy: Customers are responsible for verifying that the shipping address provided at checkout is accurate and complete, including unit, apartment, or suite numbers. Summit Flow is not responsible for packages delayed, misrouted, or returned due to incorrect address entry.

  • Order Modifications: If you discover an error in your shipping address after placing an order, please contact our support team immediately. While we attempt to intercept packages prior to dispatch, address updates cannot be guaranteed once an order enters fulfillment.

  • Missing or Delayed Packages: If your tracking status shows "Delivered" but you cannot locate your package, please check around your property, with building management, or with household members. Carriers occasionally mark items as delivered a few hours prior to physical drop-off. If your package has not arrived within 48 hours of a marked delivery, contact our support team to initiate a carrier trace.