Privacy Policy

Summit Flow values your business and respects your privacy rights. This Privacy Policy details the types of personal information we collect, how that information is utilized to process your transactions and improve your experience, and the stringent protective measures we maintain to secure your data.

Information We Collect

When you interact with our online store, make a purchase, or communicate with our support personnel, we collect various types of data:

  • Personal Identification Information: Name, billing address, physical shipping address, phone number, and email address provided directly by you during checkout or account creation.

  • Transaction & Payment Details: Payment card details, billing address, and transaction histories. Payment card numbers are processed directly through secure, PCI-DSS compliant payment gateways and are never stored on Summit Flow servers.

  • Device & Usage Data: Information automatically transmitted by your web browser or mobile device, including your IP address, browser type, operating system, referring URL, pages viewed, time spent on specific sections, and interaction metrics.

  • Cookies & Tracking Technologies: Small data files stored on your device that enable us to recognize your browser, keep track of items in your shopping cart, remember user preferences, and analyze site traffic trends.

How We Use Your Personal Information

Summit Flow utilizes collected data strictly for legitimate operational, service, and commercial purposes:

  • Order Fulfillment: Processing transactions, arranging shipment logistics, delivering email/SMS order status notifications, and facilitating returns or exchanges.

  • Customer Support: Responding to inquiries regarding product sizing, brace applications, order updates, and technical troubleshooting.

  • Site Optimization: Monitoring site technical performance, correcting software bugs, enhancing user navigation, and evaluating the effectiveness of our store layouts.

  • Direct Marketing (Opt-In): Sending informative emails regarding new product releases, wellness guides, or seasonal promotions. You may opt out of promotional communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.

Data Sharing & Third-Party Service Providers

We do not sell, rent, trade, or lease your personal information to third-party advertisers or data brokers. We share necessary data only with trusted third-party partners who perform essential business services on our behalf:

  • Logistics carriers (USPS, UPS, FedEx) to deliver your purchases.

  • Payment processors to manage secure electronic transactions.

  • Cloud web hosting and IT infrastructure providers that maintain site stability.

  • Analytics platforms that help us understand aggregate traffic patterns.

All third-party service providers are contractually obligated to maintain strict data security standards and are explicitly prohibited from using your personal data for any purpose other than performing designated functions for Summit Flow.

Data Retention & Security Safeguards

We implement robust administrative, technical, and physical security controls to safeguard your data against unauthorized access, loss, alteration, or disclosure. Transactions are encrypted using modern Transport Layer Security (TLS/SSL) technology. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Privacy Rights

Depending on your jurisdiction, you have the right to:

  • Access and review the personal information we hold about you.

  • Request corrections or updates to inaccurate personal data.

  • Request the permanent deletion of your personal information from our databases (subject to standard legal record-keeping requirements).

  • Opt out of any marketing communications at any time.

To exercise any of these rights, please contact our customer support team.