Refund & Returns

We want you to feel completely confident in your purchase. Summit Flow products are designed to deliver functional compression, relief, and stability. However, we understand that finding the right anatomical fit or support level can take time. That is why every purchase is backed by our straightforward 30-Day Satisfaction Guarantee.

The 30-Day Trial Window You have 30 calendar days from the official date of delivery to test your neck, knee, back, or ankle brace, or evaluate your first aid essentials. If for any reason you are not completely satisfied with your item's fit, feel, or performance, you may return it within this period for a full refund or a hassle-free size exchange.

Return Eligibility Criteria To qualify for a full refund under our 30-day policy, returned items must meet the following general standards:

  • Items must be clean, free from excessive dirt, pet hair, or chemical odors, and in good condition.

  • Items must include all original internal components, detachable straps, removable splints, pads, and instructional inserts.

  • First aid kits and emergency essentials must have their primary medical seals intact for hygiene and safety compliance. Unsealed sterile items cannot be returned due to sanitary regulations unless defective.

How to Initiate a Return or Exchange

  1. Submit Request: Contact our customer service team within 30 days of package delivery with your original order number and the reason for your return.

  2. Receive RMA & Label: Our support team will generate a Return Merchandise Authorization (RMA) number along with comprehensive instructions on how to pack and dispatch your item.

  3. Ship Item Back: Securely package the product in its original box or a comparable protective shipping envelope, affix the return label, and drop it off at the designated carrier location.

Return Shipping Fees & Size Exchanges

  • Defective or Damaged Items: If you receive a product with a manufacturing defect, damaged stitching, or a damaged package, Summit Flow will cover all return shipping costs and send a immediate replacement free of charge.

  • Size & Fit Exchanges: If your brace does not fit correctly, we offer a free exchange service. We will provide a return label and dispatch the replacement size at no extra cost to ensure you get the exact support you need.

  • Voluntary Returns: For standard returns based on personal preference, return shipping postage is paid by the customer or deducted from the final refund amount.

Refund Processing Timeline Once your return arrives at our distribution warehouse, please allow 3 to 5 business days for our inspection team to verify the contents and condition of the returned item. Upon approval:

  • Refunds are automatically issued back to the original form of payment used at checkout.

  • Depending on your banking institution or credit card provider, it typically takes an additional 5 to 10 business days for the credit to officially post to your statement.

  • Initial expediting fees or third-party service charges (if applicable) are non-refundable.